Orders & Delivery
Why do I need to order a minimum of 8 items? I’d like to try your food first.
We require a minimum of 8 items per order to help ensure everything stays frozen during delivery. If you’d like to try our food before building your own box, our bundles are a great place to start. They’re a lovely way to discover what your little o
What are your delivery days?
We deliver Tuesday to Friday. Order by 10am for next-day delivery. For orders placed on a Friday or over the weekend, the next available delivery day will be Tuesday.
How much is your delivery fee?
Delivery is charged at £4.99, or free when you spend over £60.
Where do you deliver to?
We deliver across mainland Great Britain, excluding some remote areas of Scotland and Cornwall. Unfortunately, we’re currently unable to deliver to the following postcodes: AB: AB31–AB38, AB41–AB56 FK: FK17–FK21 HS: HS1–HS9 IV: IV1–IV63
When is my delivery slot?
Our delivery partner DPD will confirm your estimated delivery time via text and/or email on the morning of your delivery. Your order will arrive between 8am and 8pm.
Do I need to be home?
No, you don’t need to be home for your delivery. DPD, our delivery partner, will send you an estimated delivery time slot on the morning of your delivery. If you’re not going to be home, you can use the options provided by DPD to request that your bo
My meals arrived defrosted - what should I do?
If your food feels fridge-cold to the touch, transfer it to the fridge and treat it as defrosted. Please consume within 72 hours and do not refreeze. If any defrosted meals contain meat or fish, please do not use them. Contact our Customer Care team
What do I need to know about the dry ice in my delivery?
We use dry ice to help keep your food frozen during transit. At -78.5°C, it’s an efficient way of maintaining the temperatur Dry ice evaporates over time, so it may have completely disappeared by the time you open your box, leaving only the recyclabl
Is your packaging recyclable?
Yes, all of our packaging is recyclable. This includes our cardboard boxes, pots and pouches, as well as the wool liners used to insulate your box and the casing used for our dry ice.
What methods of payment do you accept?
We accept Visa, Mastercard, Maestro, Amex, Google Pay, Apple Pay and Shop Pay.
Do you accept returns if I'm not satisfied with my order?
We really hope you and your little one love our meals! Due to the perishable nature of our products, we’re unable to accept returns. However, if you’re not satisfied with your order, please get in touch with our Customer Care team and we’ll be happy
Do you sell gift cards?
Yes, we do! Our e-gift cards are delivered straight to your inbox via email and make a thoughtful gift for new parents, friends or family. You can purchase a gift card here — currently available for £10, £25, £50 or £100.
I have an order issue that isn't listed – what should I do?
If you have an issue with your order that isn’t covered here, please get in touch with our Customer Care team at [email protected] and we’ll be happy to help.