Lune & Wild

Find answers to common questions with the Lune & Wild Support Hub. From managing your orders and subscriptions to delivery, ingredients and meal guidance.

Lune & Wild Support Hub

Are the ingredients in your products organic and where are they sourced from?

Do your meals and snacks contain allergens?

Is your food nut-free?

Is your meat Halal?

My baby has a cow’s milk allergy (CMA). Do you have meals that are suitable?

Are your meals nutritionally balanced?

Do you have breakfast options?

I can't find my little one's favourite meal?

Do you have any new dishes coming soon?

What cookware do you use to prepare your meals?

What's your hygiene rating?

Do you have any food safety accreditations?

Food & Ingredients

Are the meals frozen?

How should I store my little one's meals?

How should I heat my little one’s meals? What if I don’t have a microwave?

What is your packaging made from?

How long do your products last after they're delivered?

How long is the food safe to consume once defrosted?

Can I cook only part of a meal and save the rest?

How many portions are in a box of cubes?

What if the meal pot portion size is too big for my toddler?

How do I take the food on the go?

Can I take your meals with me when travelling?

Preparation, Serving & Storage

How many cubes will I need when starting weaning?

Are the purées enough for my baby as a complete meal?

Can I start weaning my baby before 6 months?

Weaning

Why do I need to order a minimum of 8 items? I’d like to try your food first.

Can I choose the meals in my box?

What are your delivery days?

How much is your delivery fee?

Where do you deliver to?

When is my delivery slot?

Do I need to be home?

My meals arrived defrosted - what should I do? copy

My meals arrived defrosted - what should I do?

What do I need to know about the dry ice in my delivery?

Is your packaging recyclable?

What methods of payment do you accept?

Do you accept returns if I'm not satisfied with my order?

Do you sell gift cards?

I have an order issue that isn't listed – what should I do?

Orders & Delivery

Do I have to sign up for a subscription?

How does a subscription work? Can I change my dishes or cancel?

Do you offer any discount codes?

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Categories

Food & Ingredients

Preparation, Serving & Storage

Weaning

Orders & Delivery

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