Lune & Wild

If your food feels fridge-cold to the touch, transfer it to the fridge and treat it as defrosted. Please consume within 72 hours and do not refreeze.If any defrosted meals contain meat or fish, please do not use them. Contact our Customer Care team and we&#x2019;ll be happy to arrange a refund or replacement.We may ask you to send us photographs of the affected products, so please don&#x2019;t dispose of them until you&#x2019;ve spoken to a member of our team.&#xA0;

If your food feels fridge-cold to the touch, transfer it to the fridge and treat it as defrosted. Please consume within 72 hours and do not refreeze.

If any defrosted meals contain meat or fish, please do not use them. Contact our Customer Care team

My meals arrived defrosted - what should I do?

Orders & Delivery

Are the ingredients in your products organic and where are they sourced from?

Do your meals and snacks contain allergens?

Is your food nut-free?

Is your meat Halal?

My baby has a cow’s milk allergy (CMA). Do you have meals that are suitable?

Are your meals nutritionally balanced?

Do you have breakfast options?

I can't find my little one's favourite meal?

Do you have any new dishes coming soon?

What cookware do you use to prepare your meals?

What's your hygiene rating?

Do you have any food safety accreditations?

Food & Ingredients

Are the meals frozen?

How should I store my little one's meals?

How should I heat my little one’s meals? What if I don’t have a microwave?

How long do your products last after they're delivered?

How long is the food safe to consume once defrosted?

How many portions are in a box of cubes?

What if the meal pot portion size is too big for my toddler?

How do I take the food on the go?

Can I take your meals with me when travelling?

Preparation, Serving & Storage

How many cubes will I need when starting weaning?

Are the purées enough for my baby as a complete meal?

Can I start weaning my baby before 6 months?

Weaning

Why do I need to order a minimum of 8 items? I’d like to try your food first.

What are your delivery days?

How much is your delivery fee?

Where do you deliver to?

When is my delivery slot?

Do I need to be home?

What do I need to know about the dry ice in my delivery?

Is your packaging recyclable?

What methods of payment do you accept?

Do you accept returns if I'm not satisfied with my order?

Do you sell gift cards?

I have an order issue that isn't listed – what should I do?

Do I have to sign up for a subscription?

How does a subscription work? Can I change my dishes or cancel?

Do you offer any discount codes?

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My meals arrived defrosted - what should I do?Updated 18 days ago